The footer bug that sends shoppers to "Page not found" instead of Instagram
· 2 min read · Team BugRadar
Several stores we checked had Instagram, Facebook, TikTok or YouTube icons in the footer that didn't open the social page at all. Clicking them opened "Page not found" on the store itself.
Why it happens
The link was saved as www.instagram.com/yourstore or @yourstore, without https:// at the front. A browser reads that as a page on your own store (yourstore.com/www.instagram.com/yourstore), which doesn't exist. Phone numbers saved as links have the same problem.
How to fix it
- In your Shopify admin, go to Online Store and click Edit theme.
- Click the Theme settings icon, then Social media.
- Enter each address in full, starting with https://, for example https://instagram.com/yourstore.
- Click Save, then click each icon on your live store to check it.
For a phone number in the announcement bar or footer, use a tel: link (tel:+911234567890) instead of the bare number.
Shopify's help center says the social media fields need full links, such as https://instagram.com/shopify.
Catch it automatically
BugRadar's Pro plan checks the links beyond your menus every day: the announcement bar, homepage sections and footer icons. Pro comes with a 14-day free trial.
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- How to find broken links on your Shopify store (free)
- Links like /root_url or "javascript void(0)" in your Shopify theme
- What to check after you publish a new Shopify theme
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