Your refund or shipping policy link opens "Page not found": the fix

Refund, shipping and terms links in the footer are some of the links shoppers click most just before they buy. On several stores we checked, one of them opened "Page not found".

Why it happens

Shopify keeps your store policies at fixed addresses: /policies/refund-policy, /policies/shipping-policy, /policies/privacy-policy and /policies/terms-of-service. A footer link that points to /pages/refund-policy or /pages/shipping-policy is looking for an ordinary page with that name. If that page was never made, or was deleted when the policy moved into Shopify's policy settings, the link leads nowhere.

How to fix it

• In your Shopify admin, go to Settings > Policies and check that each policy you link to has text and is saved.
• Go to Content > Menus and open your footer menu.
• Remove the broken item, then click Add menu item, type its name (for example "Refund policy"), search for the policy and pick it from the list. Click Save menu.
• Open your live store and click each footer link, in a desktop browser and in a mobile browser.

Pick the policy from the list instead of typing an address. Shopify's help center lists the policy addresses as /policies/refund-policy, /policies/shipping-policy, /policies/privacy-policy and /policies/terms-of-service.

Catch it automatically

BugRadar's Free plan opens every link in your Shopify menus, footer included, every day, and emails you the moment one breaks.